At DUAL Oliva we recognise that no matter what policy we sell to you, the service your client receives when they make a claim is what really matters.

The handling of all claims in a prompt and fair manner is therefore of paramount importance. To this end, we have specialist claims handlers appointed for each product to deal with your claim and ensure an efficient resolution. Of course we are here to help as well, and our own claims team is always on hand should you need assistance – see contacts below.

When notifying claims, please provide:

  • The full name of insured
  • Contact details for the insured
  • The insurer's policy number
  • Date of incident
  • The circumstances
  • Any other information you feel may be useful


Claims contact details