Claims

At DUAL Oliva we recognise that no matter what policy we sell to you, the service your client receives when they make a claim is what really matters.


The handling of all claims in a prompt and fair manner is therefore of paramount importance. To this end, we have specialist claims handlers appointed for each product to deal with your claim and ensure an efficient resolution. Of course we are here to help as well, and our own claims team is always on hand should you need assistance – see contacts below.


When notifying claims, please provide:

  • The full name of insured
  • Contact details for the insured
  • The insurer's policy number
  • Date of incident
  • The circumstances
  • Any other information you feel may be useful.

Claims contact details

Please see policy wordings for full details on how to submit a claim, however some useful contact details have been noted below:

Unoccupied Property Owners

The Davies Group T: 0344 856 2061

Airside Liability

Submit a claim via the StarrLink App, which can be downloaded here :

Apple Devices: 
https://itunes.apple.com/us/app/id510132008?mt=8

Land Owners Liability

T: 0344 892 3937

E: irwell@dwfclaims.com

Aviation Products Liability

T: 0344 893 9635

E: gary.burroughs@starrcompanies.com

Engineering 

All claims except Directors and Officers Liability & Legal Expenses;

T: 0344 893 9635

E: dualengineeringclaims@allianz.co.uk

For all claims in respect of Directors and Officers Liability:

T: 0344 893 9500

For claims in respect of Legal Expenses:

T: 0370 241 4140

Print 

All claims except Directors and Officers Liability & Legal Expenses

T: 0344 893 9636

E: dualprintclaims@allianz.co.uk

All claims in respect of Directors and Officers Liability:

T: 0344 893 9500

For claims in respect of Legal Expenses:

T: 0370 241 4140

 

For all other commercial claims enquiries please contact:

Carmela Perrina, Claims Administrator

T: +44 (0)7803 347388

E:cperrina1@dualgroup.com
 

Contractors Combined/Combined Liability/Contractors All Risks – Annual/Property Package - Antares

T: 02382 147 854

E: dualantaresclaims@ghgsolutions.co.uk

For further information, see page 49 of your policy wording

Directors and Officers Claims:

E: claims@dualgroup.com

Legal Expenses Claims:

Markel 

T: 0370 241 4140

ARAG

A claim form can be downloaded at www.arag.co.uk/newclaims or requested by telephoning us on 0330 303 1955 between 9am and 5pm weekdays (except bank holidays) For further information, see page 4 of your policy wording
 

Contractors Combined/Combined Liability/Contractors All Risks – Annual/Property Package – Tokio Marine HCC

E: liabilityclaims@tmhcc.com

For further information, see page 55 of your policy wording

Professional Indemnity (Section D) claims:

T:  0207 702 4700

E:  mail@tmhcc.com

For further information, see page 52 of your policy wording

Legal Expenses Claims:

Markel 

T: 0370 241 4140

ARAG

A claim form can be downloaded at www.arag.co.uk/newclaims or requested by telephoning us on 0330 303 1955 between 9am and 5pm weekdays (except bank holidays) For further information, see page 4 of your policy wording

 

Contractors All Risks – Project 

AXIS Managing Agency, Great American International Insurance (UK) Limited & Antares Managing Agency

T: 0203 318 8249

E: Dualaxisclaims@dualgroup.com

For further information, see page 26 of your policy wording

Contacts

Craig Miller, UK Commercial Director 

E: cmiller@dualgroup.com 
T: +44 (0)20 3318 8249

Carmela Perrina, Claims Administrator

E: cperrina@dualgroup.com  
T: +44(0)12 3429 8317