Claims
At DUAL Oliva we recognise that no matter what policy we sell to you, the service your client receives when they make a claim is what really matters.
The handling of all claims in a prompt and fair manner is therefore of paramount importance. To this end, we have specialist claims handlers appointed for each product to deal with your claim and ensure an efficient resolution. Of course we are here to help as well, and our own claims team is always on hand should you need assistance – see contacts below.
When notifying claims, please provide:
- The full name of insured
- Contact details for the insured
- The insurer's policy number
- Date of incident
- The circumstances
- Any other information you feel may be useful.
Claims contact details
Unoccupied
ERGO Versicherung AG,
UK Branch per Davies Managed Systems Limited,
P.O. Box 2801,
Stoke on Trent,
Staffordshire, ST4 9DN.
Airside
Submit a claim via the StarrLink App, which can be downloaded here :
Apple Devices:
https://itunes.apple.com/us/app/id510132008?mt=8
Aviation
E: gary.burroughs@starrcompanies.com
Engineering Protect
E: dualengineeringclaims@allianz.co.uk
Directors and Officers Claims:
T: 044 893 9500
Legal Expenses Claims:
Markel
ARAG
A claim form can be downloaded at www.arag.co.uk/newclaims or requested by telephoning us on 0330 303 1955 between 9am and 5pm weekdays (except bank holidays) For further information, see page 4 of your policy wording
Accident Section Claims:
T: +44(0) 208 603 9514 (in the event of a medical emergency whilst overseas)
E: dualprintclaims@allianz.co.uk
Directors and Officers Claims:
Legal Expenses Claims:
Accident Section Claims:
T: +44(0) 208 603 9514 (in the event of a medical emergency whilst overseas)
Property and Casualty
T: 01732 520273
E: newclaim@woodgate-clark.co.uk
For further information, see page 5 of your policy wording.
Contacts
Lee Sunderland, Underwriting Development Executive - Commercial
E: lsunderland@dualgroup.com
T: +44 (0)20 3318 8402
Linda Bichener, Underwriting Manager - Commercial
E: lbichener@dualgroup.com
T: +44 (0)1234 408 689
Emilia Amoroso Underwriter – Commercial
T: +44 (0)1234 408 696
Contractors Combined/Combined Liability/Contractors All Risks – Annual/Property Package - Antares
E: dualantaresclaims@ghgsolutions.co.uk
For further information, see page 49 of your policy wording
Directors and Officers Claims:
Legal Expenses Claims:
Markel
ARAG
A claim form can be downloaded at www.arag.co.uk/newclaims or requested by telephoning us on 0330 303 1955 between 9am and 5pm weekdays (except bank holidays) For further information, see page 4 of your policy wording
Contractors Combined/Combined Liability/Contractors All Risks – Annual/Property Package – Tokio Marine HCC
E: liabilityclaims@tmhcc.com
For further information, see page 55 of your policy wording
Professional Indemnity (Section D) claims:
For further information, see page 52 of your policy wording
Legal Expenses Claims:
Markel
ARAG
A claim form can be downloaded at www.arag.co.uk/newclaims or requested by telephoning us on 0330 303 1955 between 9am and 5pm weekdays (except bank holidays) For further information, see page 4 of your policy wording
Contractors All Risks – Project
AXIS Managing Agency, Great American International Insurance (UK) Limited & Antares Managing Agency
E: Dualaxisclaims@dualgroup.com
For further information, see page 26 of your policy wording
Contacts
Craig Miller, UK Commercial Director
E: cmiller@dualgroup.com
T: +44 (0)20 3318 8249
Carmela Perrina, Claims Administrator
E: cperrina@dualgroup.com
T: +44(0)12 3429 8317