Claims
At DUAL Oliva we recognise that no matter what policy we sell to you, the service your client receives when they make a claim is what really matters.
The handling of all claims in a prompt and fair manner is therefore of paramount importance. To this end, we have specialist claims handlers appointed for each product to deal with your claim and ensure an efficient resolution. Of course we are here to help as well, and our own claims team is always on hand should you need assistance – see contacts below.
When notifying claims, please provide:
- The full name of insured
- Contact details for the insured
- The insurer's policy number
- Date of incident
- The circumstances
- Any other information you feel may be useful.
Claims contact details
Please see policy wordings for full details on how to submit a claim, however some useful contact details have been noted below:
Unoccupied Property Owners
The Davies Group T: 0344 856 2061
Airside Liability
Submit a claim via the StarrLink App, which can be downloaded here :
Apple Devices:
https://itunes.apple.com/us/app/id510132008?mt=8
Land Owners Liability
Aviation Products Liability
E: gary.burroughs@starrcompanies.com
Engineering
All claims except Directors and Officers Liability & Legal Expenses;
E: dualengineeringclaims@allianz.co.uk
For all claims in respect of Directors and Officers Liability:
For claims in respect of Legal Expenses:
T: 0370 241 4140
All claims except Directors and Officers Liability & Legal Expenses
E: dualprintclaims@allianz.co.uk
All claims in respect of Directors and Officers Liability:
For claims in respect of Legal Expenses:
For all other commercial claims enquiries please contact:
Carmela Perrina, Claims Administrator
T: +44 (0)7803 347388
Contractors Combined/Combined Liability/Contractors All Risks – Annual/Property Package - Antares
E: dualantaresclaims@ghgsolutions.co.uk
For further information, see page 49 of your policy wording
Directors and Officers Claims:
Legal Expenses Claims:
Markel
ARAG
A claim form can be downloaded at www.arag.co.uk/newclaims or requested by telephoning us on 0330 303 1955 between 9am and 5pm weekdays (except bank holidays) For further information, see page 4 of your policy wording
Contractors Combined/Combined Liability/Contractors All Risks – Annual/Property Package – Tokio Marine HCC
E: liabilityclaims@tmhcc.com
For further information, see page 55 of your policy wording
Professional Indemnity (Section D) claims:
For further information, see page 52 of your policy wording
Legal Expenses Claims:
Markel
ARAG
A claim form can be downloaded at www.arag.co.uk/newclaims or requested by telephoning us on 0330 303 1955 between 9am and 5pm weekdays (except bank holidays) For further information, see page 4 of your policy wording
Contractors All Risks – Project
AXIS Managing Agency, Great American International Insurance (UK) Limited & Antares Managing Agency
E: Dualaxisclaims@dualgroup.com
For further information, see page 26 of your policy wording
Contacts
Craig Miller, UK Commercial Director
E: cmiller@dualgroup.com
T: +44 (0)20 3318 8249
Carmela Perrina, Claims Administrator
E: cperrina@dualgroup.com
T: +44(0)12 3429 8317