Claims

At DUAL Oliva we recognise that no matter what policy we sell to you, the service your client receives when they make a claim is what really matters.


The handling of all claims in a prompt and fair manner is therefore of paramount importance. To this end, we have specialist claims handlers appointed for each product to deal with your claim and ensure an efficient resolution. Of course we are here to help as well, and our own claims team is always on hand should you need assistance – see contacts below.


When notifying claims, please provide:

  • The full name of insured
  • Contact details for the insured
  • The insurer's policy number
  • Date of incident
  • The circumstances
  • Any other information you feel may be useful.

 

Claims contact details

Unoccupied Protect

T: 0344 856 2088

ERGO Versicherung AG,
UK Branch per Davies Managed Systems Limited,
P.O. Box 2801,
Stoke on Trent,
Staffordshire, ST4 9DN.


Airside Protect

Submit a claim via the StarrLink App, which can be downloaded here :

Apple Devices: 
https://itunes.apple.com/us/app/id510132008?mt=8
 


Aviation Protect

T: 020 7337 1265

E: gary.burroughs@starrcompanies.com

Engineering Protect

T: 0344 893 9635

E: dualengineeringclaims@allianz.co.uk

F: 01483 790 789

Directors and Officers Claims:

T: 044 893 9500

Legal Expenses Claims:

T: 0370 241 4140

Accident Section Claims:

T: +44(0) 208 603 9514 (in the event of a medical emergency whilst overseas)


Print Protect

T: 0344 893 9636

E: dualprintclaims@allianz.co.uk

F: 01483 790 768

Directors and Officers Claims:

T: 0344 893 9500

Legal Expenses Claims:

T: 0370 241 4140

Accident Section Claims:

T: +44(0) 208 603 9514 (in the event of a medical emergency whilst overseas)


Property and Casualty

T: 01732 520273

E: newclaim@woodgate-clark.co.uk

For further information, see page 5 of your policy wording.

 

Contacts

Lee Sunderland, Underwriting Development Executive - Commercial

E: lsunderland@dualgroup.com
T: +44 (0)20 3318 8402

Linda Bichener, Underwriting Manager - Commercial

E: lbichener@dualgroup.com
T: +44 (0)1234 408 689

Emilia Amoroso Underwriter – Commercial

T: +44 (0)1234 408 696

Contractors Combined/Combined Liability/Contractors All Risks – Annual/Property Package - Antares

T: 02380 622 622

E: dualantaresclaims@highgroup.co.uk

For further information, see page 49 of your policy wording

Directors and Officers Claims:

E: claims@dualgroup.com

Legal Expenses Claims:

E: claims@abbeylegal.com

For further information, see page 3 of your policy wording


Contractors Combined/Combined Liability/Contractors All Risks – Annual/Property Package - ProSight

T: 02380 622 622

E: DUALProSightClaims@highgroup.co.uk

For further information, see page 43 of your policy wording.


Contractors Combined/Combined Liability/Contractors All Risks – Annual/Property Package – Tokio Marine HCC

E: liabilityclaims@tmhcc.com

For further information, see page 55 of your policy wording

Professional Indemnity (Section D) claims:

T:  0207 702 4700

E:  mail@tmhcc.com

For further information, see page 52 of your policy wording


Contractors Combined/Combined Liability/Contractors All Risks – Annual/Property Package

T: 0161 761 8449

E: cbs.claims@crawco.co.uk

For further information, see the last page of your policy wording


Contractors All Risks – Project 

AXIS Managing Agency, Great American International Insurance (UK) Limited & Antares Managing Agency

T: 0203 318 8249

E: Dualaxisclaims@dualgroup.com

For further information, see page 26 of your policy wording


Contacts

Craig Miller, UK Commercial Director 

E: cmiller@dualgroup.com 
T: +44 (0)20 3318 8249

Carmela Perrina, Claims Administrator

E: cperrina@dualgroup.com  
T: +44(0)12 3429 8317